Last updated: 30 September 2026
Welcome to Ravellu. These Terms & Conditions govern your access to and use of ravellu.com, as well as purchases made through our website.
Ravellu is operated by BELLARO BUSINESS LLC.
By accessing our website, using our services or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Nothing in these Terms & Conditions is intended to exclude, restrict or limit any consumer rights that cannot legally be excluded or limited under the laws applicable to you.
1. Business Information
Ravellu is operated by:
BELLARO BUSINESS LLC
1017 S Hiawassee Rd, Apt 3712
Orlando, FL 32835
United States
Website: ravellu.com
Email: support@ravellu.com
Phone: +1 (863) 315-9572
The address above is the Principal Office Address stated in the company documentation for BELLARO BUSINESS LLC. ARTICLE BELLARO BUSINESS LLC
2. Use of Our Website
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the website for fraudulent, abusive or unlawful purposes;
- Attempt to interfere with the security, functionality or operation of the website;
- Introduce viruses, malicious code or other harmful material;
- Attempt to gain unauthorised access to our website, servers or related systems;
- Misuse our website or services in a way that could harm Ravellu, our customers or third parties;
- Reproduce or commercially exploit protected website content without appropriate permission.
We reserve the right to restrict access to our website where reasonably necessary to protect our customers, business, systems or legal rights.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, specifications, prices and other information displayed on our website are accurate and clear.
However, the actual colour or appearance of a product may vary slightly depending on your device, display settings, lighting or photography.
For clothing and accessories, minor variations in measurements may occur due to manufacturing methods.
Product images are intended to represent the products as accurately as reasonably possible.
Nothing in this section affects your rights if a product is faulty, materially different from its description or otherwise does not conform to applicable consumer requirements.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee or reserve availability.
In rare circumstances, a product may become unavailable after an order has been submitted.
If we are unable to fulfil an item you ordered, we will contact you using the information provided with your order.
If payment has already been collected for an item that we cannot supply, the applicable amount will be refunded to the original payment method.
We will not substitute a materially different product without your agreement.
5. Prices
The applicable product price will be displayed on our website and confirmed during checkout before you submit your order.
Any applicable shipping charges, taxes or other mandatory charges collected by us will be displayed during the purchasing process where required.
We may update our prices from time to time. Price changes will not normally affect orders that have already been accepted.
If an obvious pricing, technical or website error occurs, we may contact you before fulfilling the affected order to explain the issue and provide the available options.
6. Currency
Prices may be displayed in different currencies depending on your location, market settings or shopping experience.
The final currency and total amount payable will be clearly displayed at checkout before you complete your purchase.
Where your bank, card issuer or payment provider performs a currency conversion, it may apply its own exchange rate or fees.
Any currency conversion fees independently imposed by your payment provider are outside Ravellu's control.
7. Placing an Order
Before completing your purchase, you will have the opportunity to review your selected products, quantities, delivery details and applicable charges.
You are responsible for ensuring that the information you provide is accurate and complete.
After placing an order, you may receive an electronic confirmation acknowledging receipt of your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Payment cannot be authorised;
- Fraudulent or unauthorised activity is reasonably suspected;
- There is a material pricing or technical error;
- The delivery information provided prevents us from fulfilling the order; or
- Fulfilment would violate applicable law or regulatory requirements.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
8. Payment
Available payment methods are displayed during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed securely through third-party payment service providers.
Ravellu will never require you to send complete payment card information by email to our customer support team.
Orders may be delayed, declined or cancelled if payment cannot be authorised or if additional verification is reasonably required.
9. Order Processing
Orders are generally processed within 1–2 business days after they are successfully placed and payment has been confirmed.
Business days are generally Monday to Friday, excluding applicable public holidays.
Processing times are included within our total estimated delivery timeframe.
10. Shipping and Delivery
Our standard estimated total delivery time is 7–12 business days from the date the order is placed.
This timeframe includes both order processing and transit time.
Our standard timeframe therefore consists of:
- Order processing: 1–2 business days;
- Estimated transit: 6–10 business days;
- Estimated total delivery: 7–12 business days.
The 7–12 business day estimated total delivery timeframe applies to destinations currently served by Ravellu, unless a different timeframe is clearly disclosed before purchase.
Delivery estimates are provided in good faith. Delays may occasionally occur because of circumstances outside our reasonable control, including carrier disruptions, customs procedures, severe weather, public holidays or other logistical events.
Please review our Shipping Policy for complete shipping and delivery information.
11. International Orders and Fulfilment
Ravellu operates online and may serve customers in multiple countries.
We may work with third-party suppliers, fulfilment facilities, warehouses and logistics providers in different locations to process and deliver orders.
As a result, products may be dispatched from a fulfilment location different from our business address and, depending on the order, may be shipped internationally.
Where customs, import taxes or duties apply, their treatment will depend on the destination, applicable law and the information presented during the purchasing process.
We aim to communicate any charges collected by us clearly before the customer completes the purchase.
12. Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible at:
We will make reasonable efforts to accommodate requests received before an order enters fulfilment or is dispatched.
Once fulfilment has begun, we may no longer be able to modify or stop the shipment.
This does not affect any cancellation, withdrawal or other consumer rights that may apply to you under applicable law.
13. Returns
Ravellu offers a 30-day return period, subject to the eligibility requirements and conditions set out in our Returns & Refunds Policy.
To request a return, contact:
Please do not send products directly to our business address unless our customer support team specifically instructs you to do so.
The return processing address may differ from our business address depending on the product and fulfilment location.
14. Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
For approved returns under our voluntary return policy, we aim to process refunds within 14 business days after the returned item has been received and approved.
Where applicable consumer law requires a refund to be provided sooner or calculated from a different event or date, the legally required timeframe will apply.
Banks, card issuers and other payment providers may require additional processing time after we issue a refund before the funds appear in your account.
Please review our Returns & Refunds Policy for complete information.
15. Consumer Rights
Our commercial policies operate in addition to any mandatory consumer rights available under applicable law.
Depending on your country or jurisdiction, you may have statutory rights concerning matters such as:
- Goods that are faulty or defective;
- Goods that are not as described;
- Goods that do not meet applicable quality requirements;
- Cancellation or withdrawal from qualifying online purchases;
- Returns and refunds;
- Repairs or replacements; and
- Other mandatory consumer protections.
Nothing in these Terms & Conditions is intended to waive, exclude or restrict rights that cannot legally be waived, excluded or restricted.
Where there is a conflict between these Terms and a mandatory consumer protection applicable to you, the mandatory legal requirement will apply.
16. Promotions and Discount Codes
Ravellu may occasionally offer promotions, discounts, special offers or promotional codes.
Unless otherwise stated:
- Promotions are subject to the conditions displayed with the relevant offer;
- Promotional codes have no cash value;
- Certain products may be excluded;
- Offers may be available for a limited period;
- Multiple promotional offers may not be combined.
Any material conditions associated with an offer will be disclosed where the promotion is presented.
Promotions do not affect mandatory consumer rights.
17. Intellectual Property
Unless otherwise stated, the content available through ravellu.com, including branding, logos, text, graphics, photographs, website design and other original materials, is owned by or licensed to Ravellu, BELLARO BUSINESS LLC or the relevant rights holder.
Such content may be protected by intellectual property laws.
You may access and use our website for your personal, non-commercial shopping purposes.
You may not reproduce, distribute, sell, commercially exploit or create derivative works from protected website content without appropriate authorisation.
Third-party trademarks, photographs and other intellectual property remain the property of their respective owners.
18. Third-Party Services
Our website and ecommerce operations may use services provided by third parties, including payment processors, ecommerce platforms, analytics providers, fulfilment partners, logistics providers and other technology providers.
These third parties may operate under their own terms and privacy practices.
External links may also direct you to websites that are not controlled by Ravellu.
We are not responsible for independent third-party websites or services except to the extent required by applicable law.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Subject to applicable consumer protection laws, Ravellu will not be responsible for losses that were not reasonably foreseeable as a result of our breach or failure to exercise reasonable care.
Nothing in these Terms is intended to exclude liability for fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or restricted.
Mandatory consumer rights remain unaffected.
20. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy and applicable data protection requirements.
Our Privacy Policy explains what personal information we may collect, how and why we use it, when it may be shared and the rights that may be available to individuals.
Our use of cookies and similar technologies is further explained in our Cookie Policy.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business operations or applicable requirements.
The current version will be published on this page with an updated Last updated date.
Changes will not retrospectively remove consumer rights that have already arisen in relation to an existing purchase.
22. Governing Law and Jurisdiction
These Terms & Conditions and purchases made through Ravellu are subject to applicable laws and mandatory consumer protection requirements.
Where you are entitled to mandatory protections under the laws of your country or place of residence, nothing in these Terms is intended to deprive you of those protections.
Any mandatory rights regarding applicable law, jurisdiction or where a consumer may bring legal proceedings remain unaffected.
23. Contact Us
If you have questions about these Terms & Conditions, your order or our services, please contact us:
Ravellu
Operated by BELLARO BUSINESS LLC
Email: support@ravellu.com
Phone: +1 (863) 315-9572
Address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States
Website: ravellu.com