Last updated: 30 September 2026
At Ravellu, we are committed to providing a clear, reliable and transparent delivery experience. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking information and what to do if you experience an issue with your delivery.
Ravellu is operated by BELLARO BUSINESS LLC.
1. Order Processing
Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Business days are generally Monday to Friday, excluding applicable public holidays.
Order processing time is already included within our total estimated delivery timeframe.
During periods of unusually high order volumes, promotional events or public holidays, processing may occasionally take longer. If a significant delay affects your order, we may contact you using the details provided at checkout.
Once your order has been processed and dispatched, you will receive shipping confirmation and tracking information where available.
2. Estimated Delivery Time
Our standard estimated total delivery time is 7–12 business days from the date your order is placed.
This timeframe applies to destinations currently served by Ravellu, unless a different delivery timeframe is clearly displayed before purchase.
Our standard delivery timeframe consists of:
- Order processing: 1–2 business days;
- Estimated transit time: 6–10 business days;
- Estimated total delivery time: 7–12 business days.
The estimated total delivery time includes both processing and transit time.
Delivery estimates are provided in good faith and are not intended to limit any delivery rights available under applicable consumer law.
Occasional delays may occur due to circumstances outside our reasonable control, including carrier disruptions, customs procedures, severe weather, public holidays or other logistical events.
3. Shipping Destinations
Ravellu may ship to customers in multiple countries and regions.
The availability of shipping to your destination will be displayed during checkout.
If our checkout accepts your delivery destination and allows you to complete your order, the available shipping method and applicable shipping charges will be displayed before payment.
We reserve the right to restrict delivery to certain destinations where fulfilment is unavailable or where legal, logistical or carrier restrictions apply.
4. Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order or shipping method available.
The amount displayed at checkout is the applicable shipping charge for your order based on the information provided during the purchasing process.
We do not add undisclosed shipping or handling charges after an order has been placed.
5. Order Tracking
When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
You may receive this information by email or through the order tracking functionality available on our website.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact:
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Before completing your purchase, please verify your:
- Full name;
- Street address;
- House, apartment or unit number, where applicable;
- City;
- State, province or region, where applicable;
- Postal or ZIP code;
- Country; and
- Contact information.
If you notice an error after placing your order, please contact us as soon as possible at support@ravellu.com.
We will make reasonable efforts to update your information before dispatch. However, we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
7. International Fulfilment
Ravellu works with third-party suppliers, fulfilment facilities, warehouses and logistics providers to process and deliver orders.
Depending on product availability, destination and fulfilment location, your order may be dispatched from a facility located in a country different from your delivery destination or our business address.
As a result, some orders may travel internationally before reaching their final destination.
The location from which an order is dispatched does not affect the return, refund or consumer rights that may apply to your purchase.
8. Customs, Duties and Taxes
International shipments may be subject to customs processing depending on the destination and origin of the shipment.
Where taxes, duties or other mandatory charges are collected by Ravellu, they will be disclosed during the purchasing process where required.
In some destinations, local authorities or carriers may impose import duties, taxes or other charges that are not collected by Ravellu.
Where applicable, responsibility for such charges will be determined by the destination's laws and the information disclosed during checkout.
We aim to provide clear information about charges collected by us before an order is completed.
9. Delivery Delays
Although we aim to deliver orders within 7–12 business days, occasional delays may occur.
Potential causes may include:
- Carrier disruptions;
- Customs processing;
- Severe weather;
- Public holidays;
- Incorrect or incomplete delivery information;
- Unusually high shipping volumes; or
- Other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, please review your tracking information and contact us at support@ravellu.com if you require assistance.
We will review the available shipment information and assist you with the appropriate next steps.
Nothing in this section limits any mandatory rights available under applicable consumer law.
10. Lost or Missing Orders
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please check:
- Around the delivery location;
- With other members of your household;
- With neighbours where appropriate;
- Any safe place indicated by the carrier; and
- Any delivery notification provided by the carrier.
If you are still unable to locate your parcel, please contact us at:
If a shipment appears to have been lost in transit, we will review the available information and, where appropriate, work with the relevant carrier or logistics provider to investigate the shipment and determine the appropriate resolution.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs showing the affected item and/or packaging, where reasonably possible.
This information helps us review and resolve the issue efficiently.
For complete information about damaged, defective or incorrect products, please refer to our Returns & Refunds Policy.
12. Multiple Packages
Products from the same order may occasionally be dispatched separately because of inventory availability, fulfilment location or logistical requirements.
If this occurs, you may receive:
- More than one parcel;
- Separate delivery dates; and/or
- More than one tracking number.
You will not be charged additional shipping fees solely because Ravellu chooses to divide your order into multiple shipments.
13. Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order enters fulfilment or is dispatched.
Once an order has entered fulfilment or has been dispatched, we may no longer be able to modify or cancel the shipment.
This does not affect any cancellation, withdrawal, return or refund rights available to you under applicable consumer law or our Returns & Refunds Policy.
14. Returns
Our business address is not necessarily the return processing address for your order.
If you wish to return a product, please contact:
before sending the item.
Our customer support team will provide the appropriate return instructions and return destination where your return is eligible.
Please review our Returns & Refunds Policy for complete information regarding our 30-day return policy, eligibility requirements and refunds.
15. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict or limit any rights that cannot legally be excluded or restricted under the consumer laws applicable to you.
Where mandatory consumer protection laws provide additional or different delivery rights, those mandatory requirements will apply.
16. Contact Us
If you have any questions about shipping, delivery, tracking or your order, please contact us:
Ravellu
Operated by BELLARO BUSINESS LLC
Email: support@ravellu.com
Phone: +1 (863) 315-9572
Address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States
Website: ravellu.com