Orders
How do I know if my order was successfully placed?
After completing your purchase, you should receive an order confirmation using the contact information provided during checkout.
If you cannot find your confirmation, please check your spam or junk folder before contacting us.
If you still need assistance, email support@ravellu.com with the name and email address used to place your order.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@ravellu.com.
We will make reasonable efforts to accommodate your request before the order enters fulfilment or is dispatched.
Once fulfilment has begun, we may no longer be able to make changes or stop the shipment.
For more information, please see our Order Cancellation & Modification Policy.
Can I change my delivery address?
If you notice an error in your delivery address, contact us as soon as possible.
If the order has not yet entered fulfilment, we may be able to update the address. Once an order has been dispatched, changes may no longer be possible.
Shipping & Delivery
How long does delivery take?
Our standard estimated total delivery time is 7–12 business days from the date your order is placed.
This includes:
Order processing: 1–2 business days
Estimated transit: 6–10 business days
Total estimated delivery: 7–12 business days
A different timeframe may apply if clearly displayed before purchase.
Where does Ravellu ship?
Ravellu serves multiple markets internationally.
Available shipping destinations may change as we expand. If delivery to your location is currently available, the applicable shipping options will be shown during checkout.
Where will my order be shipped from?
Ravellu works with a network of suppliers, fulfilment facilities and logistics providers.
Depending on the product and destination, your order may be dispatched from a location or country different from our official business address.
Will I receive tracking information?
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your tracking information for the carrier's system to update.
Why hasn't my tracking information updated?
Tracking information may occasionally take time to update after dispatch or between carrier checkpoints.
If your tracking has not updated for an extended period or your order has exceeded the expected delivery timeframe, contact support@ravellu.com.
Can my order arrive in more than one package?
Yes.
Depending on the products ordered and their fulfilment locations, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one package or tracking number.
Returns & Refunds
What is your return policy?
Ravellu offers a 30-day return period for eligible products.
The 30-day period begins when you receive your order.
Products must meet the eligibility requirements described in our Returns & Refunds Policy.
How do I request a return?
Contact us at support@ravellu.com and include:
- Your full name;
- Order number;
- The item you wish to return; and
- The reason for your return.
If your return is eligible, we will provide the appropriate return instructions and return destination.
Where should I send my return?
Please contact us before sending any product back.
Our official business address is not necessarily the return processing address.
Depending on the product, order and fulfilment location, your return may need to be sent to a different facility.
We will provide the appropriate return destination after reviewing your request.
Do I have to pay for return shipping?
For standard returns such as a change of mind, personal preference or incorrect size selected by the customer, the customer is generally responsible for return shipping costs unless otherwise required by applicable law.
If an eligible product is faulty, damaged, defective or incorrect, return costs will be handled in accordance with applicable consumer law and our Returns & Refunds Policy.
How long does a refund take?
Once an eligible return has been received and approved, we aim to process the refund within 14 business days.
The refund will normally be issued to the original payment method.
Your bank, card issuer or payment provider may require additional time to display the funds after the refund has been issued.
Products
How do I choose the right size?
Please review the sizing information available on the relevant product page before placing your order.
Sizing and measurements may vary between products, so we recommend checking the information provided for the specific item rather than relying only on your usual size.
Will the product look exactly like the photos?
We aim to present product images and descriptions as accurately as reasonably possible.
However, colours may appear slightly different depending on your device, screen settings and lighting.
Minor variations in measurements may also occur where appropriate to the product.
Payments
What payment methods do you accept?
The payment methods currently available for your location will be displayed during checkout.
Available methods may vary depending on your country, currency or payment provider.
What currency will I be charged in?
The applicable currency and final amount payable will be clearly displayed during checkout before you complete your purchase.
If your payment method uses a different currency, your bank or payment provider may apply its own exchange rate or currency conversion fees.
Is payment secure?
Payments may be processed through secure third-party payment providers.
Ravellu will never ask you to send your complete card number or card security code by ordinary email.
Problems With an Order
I received a damaged or defective item. What should I do?
Please contact support@ravellu.com as soon as reasonably possible.
Include your order number, a description of the issue and, where possible, clear photographs showing the problem.
Our team will review the situation and provide the appropriate next steps.
I received the wrong item. What should I do?
Contact support@ravellu.com with your order number and photographs of the item received.
We will review the order and assist you with an appropriate resolution.
My order hasn't arrived. What should I do?
First, check your tracking information and any delivery notifications provided by the carrier.
If your order has exceeded the expected delivery timeframe or you believe the package may be lost, contact support@ravellu.com with your order number.
We will review the available shipment information and assist you.
International Orders
Do you ship internationally?
Ravellu is designed to serve multiple markets internationally.
Shipping availability depends on the destination and will be indicated during checkout.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs, duties, taxes or other import charges depending on the destination.
Where charges are collected directly by Ravellu, they will be disclosed during the purchasing process where required.
Charges independently imposed by customs authorities, carriers or other authorities may depend on local regulations and the destination.
Please review our Shipping Policy for additional information.
Customer Support
How can I contact Ravellu?
For questions about products, orders, shipping, returns, refunds or payments, contact us:
Ravellu
Operated by BELLARO BUSINESS LLC
Email: support@ravellu.com
Phone: +1 (863) 315-9572
Business Address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States
Website: ravellu.com
For returns: Please contact support@ravellu.com before sending any product. The appropriate return processing address may differ from our business address.